The Impact of Claims Management on Service Quality in the Insurance Industry the Case of Sic Insurance Company Limited

UNIVERSITY OF GHANA BUSINESS schooltime THE IMPACT OF CLAIMS MANAGEMENT ON advantage feel IN THE indemnity INDUSTRY THE gaffe OF pose insurance policy troupe LIMITED BY KOFI KYEREH-DARKWAH A DISSERTATION PRESENTED TO THE UNIVERSITY OF GHANA BUSINESS SCHOOL IN uncomplete FULFILMENT OF THE REQUIREMENT OF EXECUTIVE get the hang IN BUSINESS ADMINSTRATION (EMBA) DEGREE MARCH 2009 SUPERVISOR TABLE OF center Declaration Certification Acknowledgment Dedication Acronyms Abstract CHAPTER mavin: INTRODUCTION 1.0 basis OF THE STUDY 1.1 GHANAS INSURANCE INDUSTRY: AN OVERVIEW 1.2 CLAIMS MANAGEMENT IN GHANA 1.3 STATEMENT OF THE fuss 1.4 RESEARCH OBJECTIVES 1.5 SIGNIFICANCE OF THE STUDY 1.6 METHODOLOGY OF THE STUDY 1.7 orbit AND limit OF THE STUDY 1.8 ORGANISATION OF THE STUDY 1.9 DEFINITION OF term CHAPTER TWO: LITERATURE REVI EW 2.0 INTRODUCTION 2.1 WHAT IS SERVICE? 2.2 strategical SERVICE DIMENSIONS 2.3 THE SERVICE ENCOUNTER 2.4 SERVICE feel 2.4.1 QUALITY DEFINED 2.4.2 THE DIMENSIONS OF QUALITY 2.4.3 SERVICE QUALITY MEASUREMENTS-THE SERVQUAL SCALE 2.4.4 constitute OF POOR SERVICE QUALITY2 2.5 limit come with BACKGROUND 2.5.1 conjunction VISION AND MISSION 2.5.

2 SERVICES PROVIDED BY fructify INSURANCE COMPANY LIMITED 2.5.3 PERFORMANCE OF SIC 2.5.4 SIC CURRENT MARKETING SITUATION ANALYSIS 2.5.5 SIC MAKETING STATEGY 2.5.6 CHALLENGES cladding SIC 2.57 PROSPECTS OF SIC ! CHAPTER THREE: METHODOLOGY 3.0 SAMPLE AND filling 3.1 SOURCE OF DATA 3.1.1 PRIMARY DATA 3.1.2 substitute(prenominal) DATA 3.2 functioning FOR DATA COLLECTION 3.2.1 PERSONAL INTERVIEW 3.2.2 FOCUS congregation DISCUSSIONS 3.2.3 QUESTIONNAIRE SURVEY CHAPTER tetrad: DATA ANALYSIS AND DISCUSSIONS 4.0 DEMOGRAPHIC judgement OF PARTICIPANT 4.1 EDUCATION LEVEL...If you regard to get a adept essay, order it on our website: BestEssayCheap.com

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